Frequently Asked Questions

Everything you need to know about your Mephisto experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return policy for unworn items in their original packaging. Please ensure all tags are attached to receive a full refund to your original payment method.

How do I determine my correct size?

We provide a detailed sizing chart on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.

Are your materials sustainably sourced?

Yes, we prioritize ethical manufacturing and work with suppliers who adhere to strict environmental and labor standards to ensure high-quality, sustainable fashion.

Can I track my shipment in real-time?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your door.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.